Live Delivery Guarantee & Conditions
Did your worms arrive DOA (Dead on Arrival)?
We’re so sorry to hear that! Please help us make it right by filling out the claims form below within 2 hours of delivery. Be sure to include a clear photo or video of the worms in their original packaging for us to review.
✅ Live Arrival Guarantee
We stand behind the quality of our worms, but because they’re living creatures, there are a few important conditions to our guarantee
You must be home to receive your worms at the time of delivery, or request a “Hold at Post Office” during checkout so your package stays safe in a climate-controlled environment.
We do not guarantee live arrival if the package is:
- Left in a mailbox
- Left on a porch or in direct sunlight
- Delivered and not brought inside promptly
To help ensure a safe arrival, we recommend letting your mail carrier know you're expecting a live shipment.
Questions? Reach out to our team before your delivery, we’re happy to help make arrangements to keep your worms wiggling! 🐛💚
- To submit a DOA Order Claim please visit our Claims Page.
- For more: Call: (229) 507-0203 Email: hello@memesworms.com
